Returns & Refunds policy

Customer satisfaction is important to us. You are entitled to cancel your order within 3 days without giving any reason for doing so.

The deadline for canceling an order is 3 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

Customer satisfaction is important to us.

Eligible Refunds:

Refunds are processed only when:

• A replacement cannot be provided.

• The wrong item was delivered.

• The product was damaged during transit.

• The order is cancelled before dispatch.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail jhajeeswellness@gmail.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Non-Eligible Refunds:

Refunds will not be provided for:

• Change of mind.

• Taste preferences.

• Opened or consumed food products.

• Incorrect delivery address provided by the customer.

Conditions for returns:

All edible products sold on our website, including dry fruits, nuts, seeds, makhana, spices, and other food items, are non-returnable once delivered

In order for the goods to be eligible for a return, please make sure that:

• The product received is damaged during transit.

• The wrong product has been delivered.

• The product is expired at the time of delivery.

• The product packaging is tampered with before delivery.

• The goods are in the original packaging

Reporting an Issue:

Customers must report any such issue within 48 hours of delivery by emailing us with:

• Order Number

• Product Name

• Photos of the product and package

• Brief description of the issue

Our team will verify the request and respond within 2–3 business days.

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods:

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Paharpur Bhandari Para Road, Post Bidhangarh Maheshtala, District South 24 Parganas, Kolkata 700066

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Cancellation Policy:

Customers may request cancellation of an order before it has been dispatched.

Once the order has been shipped, cancellation is not possible.

To request cancellation, contact us immediately with:

• Order Number

• Customer Name

• Contact Number

If the cancellation request is approved before dispatch, a full refund will be processed according to our Refund Policy.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail jhajeeswellness@gmail.com